Payments Product & Operations
- Payment method strategy and orchestration
- Acquirer / PSP RFP, selection and integration
- Authorization rate and cost optimization
- Settlement, reconciliation and treasury ops
- Chargeback and dispute program design
Services
Engagements built around outcomes, not hours.
From a focused 4‑week diagnostic to multi‑quarter programs and fractional leadership — every engagement is shaped to the metric you need to move.
Risk & Fraud
- Fraud strategy diagnostic & loss reduction roadmap
- Rules engine and ML model orchestration
- Manual review center of excellence
- KYC / KYB / AML operating models
- Vendor selection (Sift, Sardine, Unit21, etc.)
Customer Experience
- Contact center design (in‑house, BPO, hybrid)
- Journey mapping and self‑service uplift
- QA, coaching and CSAT/NPS frameworks
- Workforce management and forecasting
- AI deflection and assist programs
Program & Project Management
- Cross‑functional program leadership
- Migration and re‑platforming oversight
- Vendor implementation governance
- Operational readiness and launch ops
Operations Strategy
- Org design and capacity planning
- KPI architecture and reporting
- Cost‑to‑serve and unit economics
- Quarterly operating reviews
Fractional Leadership
- Fractional Head of Payments / Risk / CX
- Interim leadership during transitions
- Board and executive advisory
Engagement models
Diagnostic
2–4 weeks. Findings, roadmap and business case.
Program Delivery
8–24 weeks. Embedded leadership through launch.
Fractional / Retainer
Ongoing executive capacity, 1–4 days per week.